Delivery & Returns

How long do deliveries take?

You will receive your order 2-3 working days from the day you place your order. A tracking number from UrbanFox will be sent to your email once delivery is confirmed. You can track your order at UrbanFox Tracking Page. Simple! Do note that our UrbanFox do not do delivery on Sundays and public holidays.

How will my order be delivered?

Your order will be delivered within Singapore using Urbanfox. You will receive a tracking number via sms or email once delivery is confirmed. We apologise that we don't do self-collections or meet ups.

For international deliveries, your order will be delivered via DHL.

What if there is no one at home during delivery?

You will be contacted by UrbanFox on rescheduling your delivery. Don’t worry, you will receive your item!

I received a damaged item. Can I do an exchange?

We can do an exchange for the following defects: the item is badly damaged container/content leaked/product expired. However we are unable to do an exchange for minor cosmetic damages (such as dented tin cap, broken seal but content is still intact). In the case of damaged items, please send a snapshot of the damaged item to holla@deckout.com.sg and we will look into it.

How much is the delivery cost for countries outside of Singapore and how long does it take?

Aerosols will not be available for overseas delivery. You will receive a tracking number which you can use to track the status of your shipment at any time.

Singapore:
Delivery fee is SGD3 for orders below $20.
Delivery is free for orders at or above $20.
Delivery will take 2-3 working days.

Malaysia:
Delivery fee is SGD15 for orders below $80.
Delivery is free for orders at or above $80.
Delivery will take 7-14 working days.

Rest of Asia:
Delivery fee is SGD20 for orders below $200.
Delivery is free for orders at or above $200.
Delivery will take 7-14 working days.

Rest of World:
Delivery fee is SGD30 for orders below $200.
Delivery is free for orders at or above $200.
Delivery will take 10-14 working days.

Please note that in some countries there are import duties, these have to be borne by the customer and are not our responsibility.

Please email us at holla@deckout.com.sg if you have enquiry on shipping.