How long do deliveries take?
You will receive your order 1-3 working days from the day you place your order. Do note that we do not make deliveries on sundays and public holidays as our logistics partner does not work on sundays and public holidays.
How will my order be delivered?
Your order will be delivered via UrbanFox. You will receive a tracking number once delivery is confirmed. You can track your order at https://dp.urbanfox.asia/p/public/tracking. Simple!
What if there is no one at home during delivery?
You will be contacted by UrbanFox on rescheduling your delivery. Don’t worry, you will receive your item!
How do I get free deliveries?
We offer free deliveries for all orders. Yes... FREE!
Do you have a store for self collection or do you do meet up?
You can self collect your order at 50 Bukit Batok Street 23 #07-25 Singapore 659578. Email us at email@example.com to fix a collection date and timing with our friendly staff!
I received a damaged item. Can I do an exchange?
We can do an exchange for the following defects: the item is badly damaged container/content leaked/product expired. However we are unable to do an exchange for minor cosmetic damages (such as dented tin cap, broken seal but content is still intact). Please do send us a snap shot of the damaged item to firstname.lastname@example.org to expedite the exchange.
Do you deliver to other countries?
Please do send us an email at email@example.com to ask for availability. We will inform if delivery to the desired country is possible, the rates and estimated duration. Aerosols will not be available for overseas delivery.