Free shipping and free sample for any purchase
Free 2-3 days shipping via Urbanfox delivery for orders at or above $20. Delivery fee is $3 for orders below $20
Receive one free Hanz de Fuko, By Vilain or Doers of London sample for any purchase at or above $20.
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Delivery & Returns
How long do deliveries take?
You will receive your order 2-3 working days from the day you place your order. Do note that we do not make deliveries on Sundays and public holidays as our logistics partner does not work on Sundays and public holidays.
How will my order be delivered?
Your order will be delivered within Singapore using Urbanfox. You will receive a tracking number via sms or email once delivery is confirmed. We apologise that we don't do self-collections or meet ups.
I received a damaged item. Can I do an exchange?
We can do an exchange for the following defects: the item is badly damaged container/content leaked/product expired. However we are unable to do an exchange for minor cosmetic damages (such as dented tin cap, broken seal but content is still intact). In the case of damaged items, please send a snapshot of the damaged item to firstname.lastname@example.org and we will look into it.
How much is the delivery cost for countries outside of Singapore and how long does it take?
Malaysia: Delivery to Malaysia is free via our courier service and it will take approximately 5-7 working days.
Do note that only selected products are available for delivery to Malaysia. Please refer to the list of products below.
Hanz de Fuko Quicksand
Hanz de Fuko Claymation
Hanz de Fuko Sponge Wax
Hanz de Fuko Modify Pomade
Hanz de Fuko Scheme Cream
Hanz de Fuko Hybridized Wax
Hanz de Fuko Gravity Paste
Hanz de Fuko Heavymade
Hanz de Fuko Dry Shampoo
Hanz de Fuko Natural Shampoo
Hanz de Fuko Natural Conditioner
Hanz de Fuko Anti Fade Shampoo
Hanz de Fuko Anti Fade Conditioner
Hanz de Fuko Gentle Face Wash
Hanz de Fuko Invisible Shave Cream
How does it work?
Your first order will be delivered within 2 business days. All future orders will be delivered depending on the frequency you choose when placing your first order. Delivery fees are on us. We're not kidding!
The product I want to buy is currently out of stock. When will it be restock again?
Are you items authentic?
Yes all our products are 100% authentic. We purchase our items directly from the authorised distributors so they are guaranteed original. We don't support em' fake news!
What kind of payments do you accept?
We only accept payment through PayPal and Credit Card. We do not accept direct bank transfer or ATM transfer.
How does Rely instalments work?
Find out more information on Rely instalments here!
DeckOut Loyalty Program
How does it work?
You earn one point for every dollar spent in DeckOut. You claim $5 off your next purchase for every 100 points earned. Easy!
How do I earn points?
There are many other ways of earning points. For example, you can earn 25 points for following our instagram page (@deckoutco) and earn 25 points on your birthday!
How does the referral program work?
Refer a friend and earn 200 points! Here's how.
Invite a friend by sending them the referral link in the Loyalty Reward widget and they will earn a $10 off coupon. For each friend who uses that coupon, you will get 200 points 7 days after each successful referral. Awesome!
Click on the Loyalty Reward widget for more information.