FAQ

Free shipping and free sample for any purchase

Free 2-3 days shipping via Urbanfox delivery for orders at or above $20. Delivery fee is $3 for orders below $20  

Receive one free Hanz de Fuko, By Vilain or Doers of London sample for any purchase at or above $20.


How do I get 10% off your first order

Sign up to our newsletter and get a 10% discount code for your first in your welcome email.

Delivery & Returns


How long do deliveries take?

You will receive your order 2-3 working days from the day you place your order. Do note that we do not make deliveries on Sundays and public holidays as our logistics partner does not work on Sundays and public holidays.


How will my order be delivered?

Your order will be delivered within Singapore using Urbanfox. You will receive a tracking number via sms or email once delivery is confirmed. We apologise that we don't do self-collections or meet ups.


I received a damaged item. Can I do an exchange?

We can do an exchange for the following defects: the item is badly damaged container/content leaked/product expired. However we are unable to do an exchange for minor cosmetic damages (such as dented tin cap, broken seal but content is still intact). In the case of damaged items, please send a snapshot of the damaged item to holla@deckout.com.sg and we will look into it.


How much is the delivery cost for countries outside of Singapore and how long does it take?

Malaysia: Delivery to Malaysia is free via our courier service and it will take approximately 5-7 working days.

Do note that only selected products are available for delivery to Malaysia. Please refer to the list of products below.

Hanz de Fuko Quicksand

Hanz de Fuko Claymation

Hanz de Fuko Sponge Wax

Hanz de Fuko Modify Pomade

Hanz de Fuko Scheme Cream

Hanz de Fuko Hybridized Wax

Hanz de Fuko Gravity Paste

Hanz de Fuko Heavymade

Hanz de Fuko Dry Shampoo

Hanz de Fuko Natural Shampoo

Hanz de Fuko Natural Conditioner

Hanz de Fuko Anti Fade Shampoo

Hanz de Fuko Anti Fade Conditioner

Hanz de Fuko Gentle Face Wash

Hanz de Fuko Invisible Shave Cream

 

Auto Replenishment


How does it work?


Step 1

Choose Product
Don't order products only when you're almost out! Select the product that you wish to purchase. Shampoo, pomade, hair clay, etc.

Step 2

Schedule
Choose how often you want the products to be replenished. The options for replenishment intervals are 45, 60 or 90 days. Don't worry, You'll only need to pay for the first order when you check out. Recurring payment will be arranged for future orders based on the replenishment interval. Oh, did we mention that you can cancel the auto replenishment at any time you want and recurring orders are all 10% off?

Step 3

Receive

Your first order will be delivered within 2 business days. All future orders will be delivered depending on the frequency you choose when placing your first order. Delivery fees are on us. We're not kidding!

 

Product


The product I want to buy is currently out of stock. When will it be restock again?

Bummer! Send us an email at holla@deckout.com.sg and we’ll get back to you. Do follow our social media @deckoutco (Facebook / Instagram) for the latest promotion and product updates as well.


Are you items authentic?

Yes all our products are 100% authentic. We purchase our items directly from the authorised distributors so they are guaranteed original. We don't support em' fake news!

 

Payments


What kind of payments do you accept?

We only accept payment through PayPal and Credit Card. We do not accept direct bank transfer or ATM transfer.


How does Rely instalments work?

Find out more information on Rely instalments here!

 

DeckOut Loyalty Program


How does it work?

You earn one point for every dollar spent in DeckOut. You claim $5 off your next purchase for every 100 points earned. Easy!


How do I earn points?

There are many other ways of earning points. For example, you can earn 25 points for following our instagram page (@deckoutco) and earn 25 points on your birthday!


How does the referral program work?

Refer a friend and earn 200 points! Here's how.

Invite a friend by sending them the referral link in the Loyalty Reward widget and they will earn a $10 off coupon. For each friend who uses that coupon, you will get 200 points 7 days after each successful referral. Awesome!


Click on the Loyalty Reward widget for more information.